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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Objection Handling | - Consultative Selling
|
| Topic 2: Printing Solutions and Services | - Workflow and Document Solutions
|
| Topic 3: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 4: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Topic 5: HP Printing Portfolio Knowledge | - HP PageWide Portfolio
|
| Topic 6: Industry Trends and Business Drivers | - Market Trends
|
HP Selling HP Printing Hardware 2020 Sample Questions:
1. A large SMB customer considering an upgrade tells you that the company considers laser printers to be for businesses and inkjet printers to be tor home offices. How should you respond? (Select two.)
A) Businesses of any size can use the stapling and finishing options available on select HP PageWide models.
B) With HP FutureSmart firmware 3.7 and later, customers can upgrade their existing printers with the latest features.
C) HP LaserJet printers deliver leading laser performance, print-shop-quality color documents, and the best value for color printing.
D) HP PageWide is different from typical home printers because it leverages industrial technology.
E) Today's businesses can use HP ScanJet document capture solutions to transform piles of paper into streamlined digital workflows.
2. How are HP Print Support Services offered?
A) Customers can purchase HP Print Support Services as an HP Care Pack or on a standard contract.
B) Customers with Premium Service contracts made directly with HP can add HP Print Support Services to their existing contract.
C) HP Print Support Services are included in print deals that also include extended warranties.
D) HP Print Support Services are available at no additional cost upon approval of HP Financing.
3. HP JetAdvantage is a cloud-based print analytics platform that trees up time and maximizes resources. Which additional business (unction does it provide?
A) It encourages customers to trade in their non-supported and non-HP devices for more cost-effective HP devices.
B) It monitors deterioration of printers and proactivety schedules maintenance visits.
C) It enables customers to track pages and costs by user, application, location, color, and duplex.
D) It helps customers understand the risk of overspending when the cost per page increases by a targeted percentage.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: C |
