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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Integration and Communication | - Communication Channels
|
| Reporting and Analytics | - Service Reporting
|
| Service Processes | - Service Order Processing
|
| Master Data and Configuration | - Core Master Data
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A. Variable selection is possible
B. Custom calculated key figures are allowed
C. Custom reports can be created by sales employees
D. Custom reports require new data sources
E. Custom reports creation is supported with a guided procedure
Question 2
Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.
A. Ticket
B. Visit
C. Account
D. Contract
Question 3
Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
A. In Administrator Work Center
B. In Scoping
C. In the Service Control Center
D. In Fine-tuning
Question 4
Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A. Disable the profanity check for outbound responses
B. Create or delete custom channels
C. Assign tickets to the last processor
D. Manage business tasks for employee support
Question 5
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
A. Automatically using start / stop buttons
B. Manually using time entry screen
C. Manually using service entry screen
D. Automatically using background jobs
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: B,C | Question 3 Answer: B,D | Question 4 Answer: B,D | Question 5 Answer: A,D |
