Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:
- Defining the current state assessment in a specific given context
- Applying knowledge of metrics and measurement when planning and implementing improvements
- Determining the key performance indicators to underpin a critical success factor
- Defining the critical success factors utilizing a relevant hierarchical approach
- Designing reports
- Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories
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Exam Info
ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.
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How much ITIL Practitioner Exam Cost
The price of the ITIL Practitioner exam is $469 USD.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Adapting and adopting ITIL - Improvement initiatives |
| Organizational Change Management | 20% | - Overcoming resistance to change - Change management principles - Stakeholder engagement |
| Key Concepts and Guiding Principles | 25% | - Nine ITIL guiding principles - ITIL service management concepts - Four dimensions of service management |
| Communication and Measurement | 15% | - Reporting and using data - Effective communication planning - Metrics and measurement frameworks |
| Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |



