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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) Codec mismatch between trunks
B) Browser pop-up restrictions
C) Missing SRTP encryption
D) SIP OPTIONS timeout

2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) SIP registration expiration timer
C) Queue wait threshold
D) Callback retry interval and queue backlog

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1000 requests per minute
B) 300 requests per minute
C) 1800 requests per minute
D) 300 requests per second
E) 30 requests per second

4. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Blended Real Time
B) Voice Only
C) Blended
D) Exclusive

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) certificate-based trunks
B) enterprise trunks
C) registration-based trunks
D) PSTN trunks
E) DNS-based trunks

Solutions: