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Cisco 500-450 Exam Certification Details:
| Exam Code | 500-450 UCCEIS |
| Sample Questions | Cisco 500-450 Sample Questions |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | PEARSON VUE |
| Number of Questions | 65-75 |
| Duration | 75 minutes |
| Exam Name | Implementing and Supporting Cisco Unified Contact Center Enterprise |
| Exam Price | $300 USD |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco
This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.
Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Additional Cisco Unified Contact Center Enterprise Knowledge Areas | - Other related topics including call flow scripting, tools, and troubleshooting (Cisco blueprint may include additional objectives) | |
| Fault Tolerant Characteristics of Cisco Unified Contact Center Enterprise | 14% | - Internal communications between Cisco Unified ICM components - Cisco Unified ICM router key explanation - Fault-tolerant integration of Cisco Unified Customer Voice Portal - Cisco Finesse configuration updates - Cisco ICM call routing resiliency - Considerations for upgrading components - Impact of network failure on Cisco Unified CCE solution - Requirements for Cisco Unified ICM heartbeats - Synchronization between Cisco Unified ICM components |
| Installation Process for ICM Components | 21% | - Install/configure Cisco Finesse - Install/setup for SIP dialer and voice gateways - Cisco Unified Intelligence Center in virtual environments - Configuration limits for Packaged CCE - Configuration roles for agent teams - Configuration requirements for voice gateway in Packaged CCE - Configuration elements for Cisco Unified CVP required in Unified ICM |



