Scores tell the truth about readiness, and every simulated 1Z0-1064-26 session at GuideTorrent ends with a result you can act on: review any question, spot your weak domains in the Oracle Fusion Service 2026 Implementation Professional outline, and plan the next round of study accordingly.
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Service Request Management | 25% | - SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans |
Preparing for 1Z0-1064-26 on a Busy Schedule
- Service Request Management (25%)
- Customization, Productivity and Analytics (10%)
- Knowledge Management (15%)
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. In includes a preview option for all standard and custom object pages.
- B. It allows edits to dashboard pages.
- C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
Correct Answer: D 🗳️
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
- D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
Correct Answer: C 🗳️
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Correct Answer: B 🗳️
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Configure products groups and product items in Engagement Cloud.
- B. Add the Product object to your DCS application.
- C. Add product ID(s) to the database component.
- D. Add images as the product image will not be pulled from Engagement Cloud.
Correct Answer: A,B,C 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You entered a toolbar height that is not more than 70 pixels.
- B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- C. The signed-in user does not have the appropriate access privileges to a toolbar.
- D. You have not enabled the Computer Telephony Integration (CTI) service.
- E. The only toolbar enabled is the default one, and you must configure at least two.
Correct Answer: B,D 🗳️


