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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Industry Trends and Business Drivers | - Market Trends
|
| Topic 2: HP Printing Portfolio Knowledge | - HP LaserJet Portfolio
|
| Topic 3: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 4: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Topic 5: Printing Solutions and Services | - Workflow and Document Solutions
|
| Topic 6: Sales Skills and Objection Handling | - Consultative Selling
|
HP Selling HP Printing Hardware 2020 Sample Questions:
Identify each characteristic on the left as describing either transaction-based sales or contractual partnerships.
Correct Answer:
* a) Is a less-complex sales process:
* b) Does not lead to customer loyalty or predictive revenue stream: Transaction-based
* c) Leads to more upsell and cross-sell opportunities: Contractual partnerships
* d) Requires more commitment, knowledge, and expertise: Contractual partnerships
Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
- A. Care Pack services must be purchased during the life of the warranty on the product.
- B. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
- C. Post-Warranty Care Pack services are available in one- and two-year increments.
- D. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
Correct Answer: C 🗳️
Which statement about recycled paper is true?
- A. High-quality printing and copying paper requires at least 50% virgin fiber from new-growth forests.
- B. To be certified sustainable, recycled paper must be made from 65% recycled wood fiber.
- C. Sustainable fiber sourcing for paper-based product packaging involves agreements to plant more trees than are harvested.
- D. Wood fiber can only withstand 5-7 cycles of recycling before it deteriorates,
Correct Answer: A 🗳️
