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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
How would a field service technician update the service assignment status? Choose the correct answer
- A. By adding a checklist
- B. By opening the service assignments
- C. By setting the relevant workflow step
- D. By navigating to the address on the service assignments
Correct Answer: D π³οΈ
What is a DTO? Choose the correct answer.
- A. A date/time object
- B. A data transfer object in the Core systems cloud
- C. An upload tool to send data from Excel to the cloud
Correct Answer: B π³οΈ
Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.
- A. False
- B. True
Correct Answer: B π³οΈ
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
- A. Missing skills
- B. Work time pattern
- C. Availability status
- D. Booked assignments
Correct Answer: A,C π³οΈ
On mobile, can you access customized reports offline. Determine whether this statement is True or False.
- A. False
- B. True
Correct Answer: B π³οΈ
