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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
A. Personas
B. Process Flows
C. Wireframes
D. Journey Mapping
Question 2
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?
A. Use accordions to organize components.
B. Place components in adjacent tabs.
C. Stackcomponents on the same page.
D. Switch to a Lightning Console layout.
Question 3
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
A. A split list of recordsand individual record detail can see on the same screen.
B. More than one detail item can be open at a time.
C. Multiple subtabs can be beneath a single parent record.
D. Service representatives with lower resolution monitors will have a better user experience.
Question 4
Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.
What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
A. ComponentBlueprints
B. Experience Lightning Components
C. JavaScript Frameworks
D. Custom Lightning components
Question 5
A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.
Which Usability Heunstic is being used in this case?
A. Error diagnosis and recovery
B. Visibility of system status
C. User Control and Freedom
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: B |
