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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Fundraising and Donations | - Donation management and gift processing - Campaign and fundraising tracking |
| Topic 2: Constituent Management | - Constituent engagement and segmentation - Account and contact data model for nonprofit organizations |
| Topic 3: Program Management | - Program and service delivery tracking - Program lifecycle management |
| Topic 4: Reporting and Insights | - Reports and dashboards for nonprofit KPIs - Outcome measurement and analytics |
| Topic 5: Case and Service Management | - Case management for client services - Service delivery workflows |
| Topic 6: Data Management and Security | - Data model design and governance - Security, access, and compliance |
Your Nonprofit-Cloud-Consultant Questions, Answered Around the Clock
- Reporting and Insights ()
- Fundraising and Donations ()
- Data Management and Security ()
Salesforce Certified Nonprofit Cloud Consultant Sample Questions:
A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile financial support. This process is time-consuming. What should the consultant recommend to reduce manual data entry and improve efficiency?
- A. NPSP Data Importer Templates
- B. Accounting Subledger
- C. Data Import Wizard
- D. Advanced Mapping
Correct Answer: B 🗳️
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A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)
- A. Install NPSP
- B. Ensure Volunteers for Salesforce is properly configured
- C. Ensure appropriate licenses are provisioned
- D. Enable My Domain
Correct Answer: C,D 🗳️
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Which app included in Nonprofit Cloud for Fundraising is designed specifically for mass-market fundraising and campaign management processes?
- A. Donor Engagement
- B. Philanthropy & Partnerships
- C. Fundraising Strategy
Correct Answer: A 🗳️
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A nonprofit organization is setting Up programs in Salesforce. The organization assists mewly arrived refugees with a range of services and often goes through the same steps for each family entering its programs.
Some steps are dependent on others.
Which Nonprofit Cloud features should the organization use to support new refugee families while minimizing repetitious tasks?
- A. Actionable Lists, Actionable List Members, and Actionable Segmentation
- B. Cases, Case Routing, and Case Queues
- C. Goal Definitions that use Parent Goals and Care Plan Templates
Correct Answer: C 🗳️
A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product. Where are two places the system admin should look for release notes on the product? (Choose
2)
- A. The Salesforce Trust website.
- B. The Nonprofit Cloud release announcement group in the Trailblazer Community.
- C. The product's GitHub repository release page.
- D. The Nonprofit Hub group in the Trailblazer Community.
Correct Answer: B,C 🗳️
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