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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A) Console roles
B) API Roles
C) Workflows
D) Web roles
E) Product and Categories

2. What is the purpose of an SLA in Knowledge base?

A) to give permission to users to add questions in a forum based on the service level
B) to rank customers based on the number of answers posted in a forum based on the service level
C) to group and refine related answers based on the product and the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

3. Which three tasks should you perform after deploying custom objects? (Choose three.)

A) creating a workspace
B) defining relationships with other custom objects or standard objects
C) creating standard reports
D) editing a user's profile to grant permissions to use the custom object workspace
E) adding the workspace to a user's navigation set
F) creating system attributes

4. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Use the date_diff() function nested in the name_format() function.
B) Use the date_add() function.
C) Create a level filter using the count () function.
D) Create a group filter using the rel_date_diff() function.

5. What does the response requirement in an SLA specify?

A) individual time limits for the initial response time and subsequent resolution asper the business hours.
B) the overall maximum time limit for the initial response and resolution for each incident.
C) the maximum number of days allowed for the resolution of an incident as per the business hours.
D) initial response time limit to all customer inquiries within one business day.

Solutions: