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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?

A) Continuous deployment
B) Infrastructure as code
C) ChatOps
D) AIOps

2. Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A) Infrastructure and platform management
B) Software development and management
C) Problem management
D) Monitoring and event management

3. A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A) Kanban
B) Service level management
C) Chaos engineering
D) Shift-left testing

4. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?

A) Definition of done
B) Infrastructure as code
C) Chaos engineering
D) Minimum viable product (MVP)

5. Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A) 3 and 4
B) 2 and 3
C) 1 and 2
D) 1 and 4

Solutions: