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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C) Have all attendees call you. When all calls are active, click the Start Conference button.
D) With multiple active calls, click and drag an unselected call onto the previously selected call details.

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 4
C) 3
D) 2

3. How many types of groups are there by default?

A) 5
B) 4
C) 3
D) 2

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Public Interface Services
B) Communication Services
C) Application Services
D) Core Services

5. Where should the WAN interface of the Edge appliance connect?

A) A network segment that has access to your internal LAN.
B) A network segment that has outbound access to the public Internet.
C) A network segment connected directly to Customer Care.
D) A network segment that is not accessible to the public Internet.

Solutions: