Walk into the exam room having already felt its atmosphere. GuideTorrent's online test engine for the 74970X exam simulates the formal test environment, so your Avaya Oceana® Solution Support preparation builds familiarity, not just knowledge, in 2026.
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Interaction Management | - Omnichannel handling
|
| Installation and Configuration | - System setup and deployment
|
| Avaya Oceana Architecture | - Core components and services
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
Before You Book the 74970X Exam: Read These
Avaya recommends these official training resources:
Pair whichever course fits your background with regular engine-based practice for the fullest preparation.
Reliability here is built, not claimed. The 74970X bank is written by a team of IT experts and certified trainers with a wealth of knowledge in the Avaya Oceana® Solution Support field, and we constantly keep it updated. The online test engine is the signature service: it fits the atmosphere of the actual test in advance, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice anytime, anywhere — perfectly suited to IT workers. Download the free sample first to learn about the product, and know that after purchase you may request the latest version at any time on top of 365 days of automatic updates.
The Avaya Oceana® Solution Support blueprint covers these core domains:
- Operations and Maintenance
- Channel and Interaction Management
- Installation and Configuration
Further domains complete the official outline; the bank addresses every one.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact our 24/7 online support. Updates are free for 365 days: whenever a new version is released, we send the updated bank to your mailbox automatically — and you can also request the latest version from us at any time. A 50% renewal discount applies when the period ends.
Avaya states the following prerequisites for the Avaya Oceana® Solution Support: Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts..
Confirm the details on the official certification page before registering.
Registration goes through the official channels listed here:
Choose your test center or online session, and book early — then practice under real conditions until the day arrives.
Clear and dependable. If you fail the corresponding exam within 60 days of purchase, send the score report to our support team together with a scanned copy of your enrollment slip — the official Score Report PDF must reach us within two days of the exam date — and verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. If you have another test in mind, you may instead wait for the next update or exchange your product for two others of equal value at no cost.
Avaya Oceana® Solution Support Sample Questions:
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
- A. Agent Browser logs
- B. PU Logs
- C. Provider Logs
- D. System Logs
- E. Service Logs
Correct Answer: A,E 🗳️
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
- B. Avaya Breeze Authorization Service and LDAP as Authentication Authority
- C. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
- D. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
Correct Answer: C 🗳️
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
- A. The customer web chat is connected but there is a problem with the web chat snap-in.
- B. The customer web chat is connected but there but no agents available In Avaya Oceana.
- C. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
- D. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
Correct Answer: C 🗳️
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
- A. CONNECTED
- B. BUSY
- C. READY
- D. NOT_READY
Correct Answer: D 🗳️
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
- A. Email Service
- B. Agent Controller
- C. UCM Spaces
- D. Omni channel Database
Correct Answer: B 🗳️
