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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) MSSQL Express Versions cannot be used.
B) Windows Database authentication can be used.
C) The database can be Microsoft SQL (MSSQL) or Sybase.
D) SQL authentication must be activated for the database.
E) The database must be MSSQL 2008.

2. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM one-X
B) ACCCM AVP
C) ACCCM Sync
D) ACCCM Importer
E) ACCCM

3. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administratordid not assign a schedule to the job.
C) The administrator did not check 'enabled' for the scheduledjob.
D) The administrator did notcreate a task for the job.

4. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) A live user has already logged in to CM using similar login credentials.
B) The 5022/5023 portTelnet or ssh is disabled in CM.
C) The ACCCM server Remote Desktop is disabled.
D) The ACCCM license file has expired.

5. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Application Server
C) Synchronization Server
D) ACCCM Web Portal
E) Database Server

Solutions: