[Oct-2022] Check your preparation for EXIN ITILFND_V4 On-Demand Exam
Practice Exam ITILFND_V4 Realistic Dumps Verified Questions
NEW QUESTION 58
Which statement about a `continual improvement register' is CORRECT?
- A. It should be used to capture user demand
- B. There should only be one for the whole organization
- C. It should be managed at the senior level of the organization
- D. It should be re-prioritized as ideas are documented
Answer: D
NEW QUESTION 59
Which statement about change management is CORRECT?
- A. It ensures that service requests follow the normal change management process
- B. It optimizes overall business risk
- C. It optimizes financial exposure
- D. It ensures that all changes are authorized by the change advisory board (CAB)
Answer: D
NEW QUESTION 60
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
- A. values
- B. elements
- C. services
- D. assets
Answer: C
NEW QUESTION 61
What is defined as any component that needs to be managed in order to deliver an IT service?
- A. An IT asset
- B. A service request
- C. An incident
- D. A configuration item (CI)
Answer: D
NEW QUESTION 62
Which is an example of how service automation assists service automation assists service management?
- A. The capacity of the service desk can be reduced to prevent users contacting it at busy times
- B. Customers can employ more sales staff during peak business periods
- C. The capacity of services can be adjusted to respond to respond to variations in demand
- D. Requests for new services can be authorized by anyone in service management
Answer: C
NEW QUESTION 63
Which describes a set of defined steps for implementing improvements?
- A. The `continual improvement register'
- B. The `improve' value chain activity
- C. The `engage' value chain activity
- D. The `continual improvement model'
Answer: D
NEW QUESTION 64
What is the primary focus of business capacity management?
- A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- B. Review of all capacity supplier agreements and underpinning contracts with supplier management
- C. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
Answer: D
NEW QUESTION 65
What must a service level agreement (SLA) define?
- A. Legally binding contractual responsibilities or both parties
- B. Legally binding contractual responsibilities of just the IT service provider
- C. Key service targets and responsibilities of both the IT service provider and customer
- D. Key service targets and responsibilities of just the IT service provider
Answer: D
NEW QUESTION 66
Which statement about emergency changes is CORRECT?
- A. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- B. Emergency changes must be fully documented before authorization and implementation
- C. The testing of emergency can be eliminated in order to implement the change quickly
- D. Emergency changes should be authorized and implemented as service requests
Answer: A
NEW QUESTION 67
Which is an important principle of communication in service operation?
- A. It has an intended purpose or a resultant action
- B. Information should always be communicated
- C. Meetings are always the best method of communication
- D. It is stored in the configuration management system
Answer: A
NEW QUESTION 68
Which guiding principle recommends coordinating all dimensions of service management?
- A. Think and work holistically
- B. Start where you are
- C. Keep it simple and practical
- D. Progress iteratively with feedback
Answer: A
NEW QUESTION 69
Which statement about costs is CORRECT?
- A. Costs imposed on the consumer are costs of service warranty
- B. Costs imposed on the consumer are costs of service utility
- C. Costs removed from the consumer are part of service consumption
- D. Costs removed from the consumer are part of the value proposition
Answer: D
NEW QUESTION 70
Which is the CORRECT description of an outcome?
- A. The inputs that trigger an action for an activity, process or IT service
- B. The design and development of the activities that make up a process or IT service
- C. The prediction of the future demand requirements for an activity, process or IT service
- D. The result of carrying out an activity, following a process, or delivering an IT service
Answer: D
NEW QUESTION 71
A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?
- A. As an event
- B. As a change request
- C. As a problem
- D. As a service request
Answer: C
NEW QUESTION 72
Which statement about outcomes is CORRECT?
- A. An output can be enabled by one or more outcomes
- B. Outcomes are how the service performs
- C. An outcome is a tangible or intangible activity
- D. An outcome can be enabled by more than one output
Answer: D
NEW QUESTION 73
What three elements make up the Service Portfolio?
- A. Customer portfolio, service catalogue and retired services
- B. Customer portfolio, configuration management system and service catalogue
- C. Service pipeline, service catalogue and retired services
- D. Service pipeline, configuration management system and service catalogue
Answer: C
NEW QUESTION 74
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
- A. 2, 3 and 4 only
- B. 1, 2 and 3 only
- C. 1, 3 and 4 only
- D. 1, 2 and 4 only
Answer: A
NEW QUESTION 75
Which practice updates information relating to symptoms and business impact?
- A. Change control
- B. Service request management
- C. Incident management
- D. Service level management
Answer: C
NEW QUESTION 76
What is described by the service value system?
- A. Services based on one or more products, designed to address needs of a target consumer group
- B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
- C. How to apply the systems approach of the guiding principle think and work holistically
- D. How all the components and activities of the organization work together as a system to enable value creation
Answer: D
NEW QUESTION 77
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