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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who fill role demands, and an absence of conflict
B) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
C) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
D) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict

2. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Interpersonal skills
B) Authoritarian personality
C) Intellectual coherence
D) Propensity for social loafing

3. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Situation, attributes, and alternatives
B) Distinctiveness, consensus, and consistency
C) Problem, criteria, and alternatives
D) Creativity, relationships, and expertise

4. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Ask questions and help team members talk through the problem
B) Appoint an assistant team leader to track the struggles and report back
C) Rearrange roles within the team by adding members
D) Research the problem and impose a solution

5. What is an aspect of cross-functional teams that makes them difficult to manage?

A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Cross-functional leaders prevent team members from making their own decisions.
C) Cross-functionality fluctuates too frequently.
D) Team leaders cannot ensure that team members are located in the same work unit.

Solutions: