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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB considers every high priority request for change (RFC)
B) Amongst the duties of the ECAB is the review of completed emergency changes
C) The ECAB will be chaired by the IT Director
D) The ECAB will be used for emergency changes where there may not be time to call a full CAB

2. Which of the following is an enabler of best practice?

A) Academic research
B) Technology
C) Standards
D) Internal experience

3. Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

A) The service portfolio
B) The forward schedule of change
C) The service knowledge management system (SKMS)
D) A configuration management database (CMDB)

4. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

A) Virtual
B) Outsourced
C) Centralized
D) Local

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Reports should be produced weekly
B) Service reporting intervals must be defined and agreed with the customers
C) Service reporting intervals must be the same for all services
D) Reporting intervals should be set by the service provider

Solutions: