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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Position HP Solutions & Value Proposition | 25% | - Key differentiators of HP ITSM - ROI and business benefits - Comparison with competing solutions |
| Topic 2: Understand HP ITSM Portfolio | 20% | - HP Configuration Management System - HP Service Manager - HP Asset Manager - Overview of HP IT Service Management solutions |
| Topic 3: Deployment & Support Overview | 10% | - HP services and support offerings - Implementation options |
| Topic 4: Sales & Presentation Strategy | 20% | - Demonstrate licensing and support models - Build solution proposals - Address customer objections |
| Topic 5: Identify Customer Business Needs | 25% | - IT service management challenges - Compliance and governance needs - Service desk and operational requirements |
