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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 2: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 3: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 4: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 5: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 6: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 7: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
A. The Base Settings
B. The phone model
C. The phone name
D. The Hardware ID (MAC address)
Question 2
Which feature is used to share a document of size 1 GB size through chat?
A. Add web links
B. Drag and Drop
C. Attach Button
D. Workspace sharable link
Question 3
What is the maximum file size that a user can upload into Genesys Cloud Documents?
A. 10 MB
B. 2 GB
C. No Limit
D. 100 MB
Question 4
Where can you add the preconfigured settings of the phones?
A. Admin > Telephony > Phone Management > Base Settings
B. Admin > Telephony > Phone Management > Phones
C. Admin > Telephony > Phone Management > Calls
Question 5
Calling Name and Address can be overridden.
A. False
B. True
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B |
