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IBM 000-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
C) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
D) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.

2. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An automated, self-service catalog for requesting end-to-end service provisioning.
B) A comprehensive IT asset and service management solution.
C) A proactive service level agreement modeling and enforcement solution.
D) An integrated accounting and procurement solution.

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Build a separate instance of IBM SmartCloud Control Desk
B) Define the new users in the existing IBM SmartCloud Control Desk
C) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
D) Buy an additional 5,000 end user licenses

4. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

5. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) System engineers
B) Process experts
C) Application specialists
D) Application engineers
E) Process owners

Solutions: