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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A service provider company is managing 5,000 servers in their customers' environments. Their customers' 20 networks are isolated from each other but accessible through a firewall from the management network where IBM Tivoli Application Dependency Discovery Manager (TADDM) Storage Server resides. What would be the best TADDM architecture for this scenario?

A) TADDM Storage Deployment
B) TADDM Synchronization Deployment
C) TADDM Domain Deployment
D) TADDM Streaming Deployment

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) IT processes in use
D) types of security protocols in use

3. What has to be considered in the service design stage according to ITIL?

A) the design of functions and applications
B) the design of the service catalog
C) the design of Service Level Agreements
D) the design of measurement systems, methods, and metrics

4. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) Java Message Service messaging
B) CORBA
C) UDP protocol
D) Command Line Interface
E) XML and flat files

5. How can workflow-driven change processes reduce costs?

A) Because the same custom workflow-driven change processes can be reused by multiple customers.
B) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
C) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
D) By interfacing with multiple technology APIs to implement unattended changes.

Solutions: