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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Configure channel management policies - Convert public channels to private channels - Manage default channels and required channels |
| Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Monitor and audit workspace activity |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)
A) Open
B) Invite Only
C) Hidden
D) By Request
2. Which TWO statements are true about workflows? (Choose two.)
A) Workspace Owners and Admins can view all published workflows created by members of their workspaces.
B) It is not possible to create a custom workflow for your team in fewer than five clicks.
C) To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.
D) It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
3. Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?
A) Create a new public workspace called "Expenses" with access granted to all employees.
B) Create a private channel called #expense-system-updates with all employees added.
C) Create a new invite-only workspace called "Expenses."
D) Create a public announce-only channel for the expense system.
4. What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)
A) A specific date and time.
B) A new member joins the workspace.
C) A keyword is used in a message.
D) A new member joins a channel.
E) A new channel is created.
5. Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.
The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt wants to keep
#bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.
What should Britt do?
A) Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
B) Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.
C) Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.
D) Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: B |
