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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following actions can you perform with articles? (Choose all that apply.)

A) add an article to a product
B) add a connection to an article
C) attach an article to a case
D) add an article to a campaign
E) email an article to a contact

2. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Activate all draft quotes related to the opportunity.
B) Close all open activities on the opportunity.
C) Relate the opportunity to at least one competitor.
D) Enter the close date on the close opportunity form.

3. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a set of measurements in which a product is available
D) a way to bundle two or more products together

4. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) multi-series charts
B) single-series charts
C) scatter charts
D) funnel charts

5. In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) planning activities
C) phone campaign activities
D) email campaign activities

Solutions: