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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
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Main Requirements for Microsoft MB-230 Exam
While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement scheduling | 5% | - Manage resources
|
| Topic 2: Implement routing | 10% | - Manage queues and routing
|
| Topic 3: Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Topic 4: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 5: Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Topic 6: Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Topic 7: Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Topic 8: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
