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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types |
| Topic 2: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Topic 3: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Topic 4: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Use dispatcher console and scheduling tools |
| Topic 5: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 6: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 7: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 8: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
Salesforce Certified Field Service Consultant Sample Questions:
1. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
A) Work Orders
B) Work Types
C) Accounts
D) Resource Absences
E) Service Resources
2. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
A) work order
B) service appointment
C) work types
D) service report
3. Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
A) Preferred Resources
B) Required Resources.
C) Match Boolean
D) Match Fields
4. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?
A) Bulk dispatch action
B) Dispatch console
C) Candidates action
D) Book appointment action
5. Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
A) Fix Overlaps
B) Reschedule Appointment
C) Fill-in Schedule
D) Resource Schedule Optimization
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
