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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A. Agent
B. Split
C. Skill
D. Vector

Question 2

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A. expected Wait Time (EWT)
B. Activate on oldest call waiting
C. Target service level
D. VDN counted calls

Question 3

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: survivable
B. Measured: internal
C. Measured: external
D. Measured: both

Question 4

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A. Dynamic Threshold Adjustment
B. Dynamic Percent Allocation
C. Vector Queuing Priorities
D. Service Objective

Question 5

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A. 15600
B. 100000
C. 10400
D. 500000

Solutions: