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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

3. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The executive summary section of the proposal highlights the solution features.
B) Avaya can deliver what has been promised.
C) The proposal value Is obvious, so It is not discussed.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Customer name
B) Host ID
C) MAC Address
D) IP Address

5. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored in the Session Manager.
C) It Is anchored In the G450.
D) It Is anchored In the Media Server.

Solutions: