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Avaya Workforce Engagement Support Certified Sample Questions:

1. Happens when the framework installation fails?

A) Errors Will appear in black text in the SR tool.
B) All installation errors Will appear on the alarms page of Element Manager
C) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
D) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.

2. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It showed CTI statistics.
B) It recorded management information.
C) It received CTI events.
D) It showed CTI metadata association.

3. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) MSA
B) Local System
C) DMSA
D) SA

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Check active alarms
B) Check data fragmentation
C) Consider loading trends.
D) Confirm Services are running
E) Perform Database backups

5. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

A) It is allowed to change the username after initial installation.
B) The account must be defined within a workgroup
C) The account cannot be the same as the Management Service account
D) The password can be changed after the installation

Solutions: