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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
B) The quota settings were not active for the job.
C) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
D) The calling list being used was downloaded and overwritten during calling.
E) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.

2. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Monthly Report
B) Job Report
C) Agent Report
D) Administrative Report

3. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SIP
B) SSH
C) H.323
D) PRI
E) AML

4. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Secondary Proactive Contact Details
B) Email Server Details
C) WebLM Server Details
D) Primary Proactive Contact Details
E) Database Server Details

5. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgcreate.cfg
B) master.cfg
C) dgswitch.cfg
D) opmon.cfg
E) locale.cfg

Solutions: