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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Internal
B) Inner
C) Peripheral
D) Outer LTD) External
E) Intersection

2. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in six months
C) Once in four months
D) Every month

3. Which three statements are true about add-ins?

A) They can be added to the Custom Portal area of Oracle Service Cloud.
B) They always run locally on the machines on which the desktop application runs.
C) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
D) They always run locally to access local data.
E) They can be designed to create visual components and not perform any integrations.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

4. Which four view modes are available in the Report Editor?

A) Report View
B) Database View
C) Design View
D) Layout View
E) Graphical View
F) Data Set View

5. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

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